FAQ

Shipping

We offer shipments for our products worldwide. The products are insured and when the shipment goes in your direction you will receive a tracking number.

Please be available to receive the shipment on the designated date because your signature is required.

Free Shipping

We offer free domestic shipping via USPS on orders over $100. You can see if your order qualifies by using the Shipping Fee Calculator in the shopping cart. Free shipping transit time will take 3 to 7 business days and will include tracking and insurance.

Do you ship internationally?

Yes, we ship our products internationally. It is important to note that the delivery time of the products ranges from 3-4 weeks.

Secure payments

We offer a secure form of payment and it appears on our website. You can pay by credit card or with a payment option.

Returns

If you are not satisfied with the product you purchased from us for any reason, you are welcome to return it within 30 days so that we can exchange it for another product or so that you can receive a full refund.

Are these real emeralds?

Yes! Our emeralds are completely natural and they come from the earth.

We purchase emeralds from mines while fully protecting human rights.

Warranty

When you purchase our emeralds you automatically receive a full warranty for a full two years.